Frequently Asked Questions

Everything you need to know about our artisanal woven collections.

What materials are used in MIMI Handmade Baskets?

Our baskets are crafted using 100% natural, sustainably sourced fibers including organic seagrass, elephant grass, and recycled cotton cords to ensure durability and eco-friendliness.

How do I clean and maintain my handmade basket?

For daily care, simply wipe with a dry or slightly damp cloth. Avoid soaking the basket in water, and if it loses its shape during shipping, you can lightly mist it with water and reshape it by hand.

Do you offer international shipping?

Yes, we ship our handmade collections worldwide. Shipping costs and delivery times vary by destination and are calculated automatically at checkout.

How long will it take to receive my order?

Since each piece is hand-woven, please allow 3-5 business days for processing. Standard domestic shipping typically takes an additional 5-7 business days.

Can I return my basket if it doesn't fit my space?

We accept returns within 30 days of delivery, provided the item is in its original, unused condition. Please note that customers are responsible for return shipping costs.

Are the dimensions listed on the website exact?

Because every MIMI basket is handmade by artisans, slight variations in size (up to 1-2 cm) and color are natural characteristics that make each piece unique.